Reach new customer segments while streamlining your existing customer requests

Tele2 built an award-winning chatbot assistant to guide their customers through requests and to reach younger audiences.Tele2 built an award-winning chatbot assistant to guide their customers through requests and to reach younger audiences.

“Botsociety was a great tool which helped us get the customer experience script to the level we wanted.“

Hugo Akerman, Business Development Manager

Tele2’s chatbot recently took home the Best Content Award in Sweden due to its success. The chatbot has handled 87% of messages and questions, and redirected only 3% to service calls. It caused 400 activations and new SIM card orders, in addition to helping reach younger audiences. This project has helped Tele2 reach younger audiences which would previously contact them during the hours when Customer Support was closed.

Location Stockholm, Sweden
Industry telecom

850,000 messages designed and counting