Dr. Carmen Martínez on Conversational Analysis and Design

In this podcast, we’ll talk to Carmen Martínez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers’ use cases.

calendar_todaySeptember, 2020

Guest

Carmen Martinez

Carmen Martinez

Dr. Carmen Martínez – Conversational UX Expert at FlixBus

Listen to this podcast if you:

  • Learning about Conversation Analysis and its application to conversational design.
  • Human-centered design built on linguistic insights.
  • Automation of call center.


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