Alexia Grassies on the AirFrance chatbot experience

Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.

calendar_todayMarch, 2021

Guest

Alexia Grassies

Alexia Grassies

Product Owner Conversational at AirFrance.

Listen to this podcast if you:

  • Are interested in customer experience
  • Want to learn about choosing the right use case
  • Are curious about design decision


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