The Conversation Design Podcast by Botsociety logo

A podcast about conversation design, voice UX and chatbot design. Every month, we talk with experts in the field about their creative process, their background, their insights, and their challenges. Before the podcast is recorded, our community decides questions they would like to ask to our guests. Check out below to ask questions to our upcoming guest.



Upcoming Episodes

In this podcast, we’ll talk to Carmen Martínez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers’ use cases.

Dr. Carmen Martínez on Conversational Analysis and Design

calendar_todaySeptember, 2020

With Carmen Martinez, Dr. Carmen Martínez – Conversational UX Expert at FlixBus

In this podcast, we’ll talk to Carmen Martínez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers’ use cases.

Submit a question for Carmen Martinez

In this podcast, we’ll talk to Vic Fatnani, Co-Founder and General Manager at AdLingo, about conversational marketing. AdLingo is part of Area 120, Google’s in-house Incubator. Vic will share with us his vision on marketing, conversational AI, and how creative people can approach it.

Vic Fatnani on the Future of Conversational Marketing

calendar_todaySeptember, 2020

With Vic Fatnani, Co-Founder and General Manager, AdLingo

In this podcast, we’ll talk to Vic Fatnani, Co-Founder and General Manager at AdLingo, about conversational marketing. AdLingo is part of Area 120, Google’s in-house Incubator. Vic will share with us his vision on marketing, conversational AI, and how creative people can approach it.

Submit a question for Vic Fatnani




Past Episodes

Lisa Takehana

Designing Games for the Google Assistant

With Lisa Takehana, Game Designer at Google

During this podcast we will explore the ins and outs of designing games for the Google Assistant and for voice in general. Lisa answered questions from our community: Doug from Nintendo of America, Kate from Indiana University, Zhiyu from Electronic Arts, and more.


Thiago Marafon

Designing a mental health chatbot: Youper

With Thiago Marafon, CTO at Youper

Thiago is CTO at Youper, an emotional health assistant used worldwide by more than 1 million users. Thiago will dive into how to design a chatbot experience in the mental health space, his creative process, how it is to compete with big companies, what is exactly the technology that Youper is pioneering and more.


Hilary Hayes

Building a Career in Conversation Design

With Hilary Hayes, Conversation Designer at Facebook

Hilary is a Conversation Designer at Facebook, UX researcher and 2019 Alexa Cup Champion. In the podcast, we'll talk to Hilary about building a career in conversation design through emerging tech and research, utilizing her training in industrial design and design thinking to shape the future of voice design, where the voice experience ecosystem is going, and more.


Vineet Mishra

Managing Scale in Conversation Design

With Vineet Mishra, Principal Conversational Experience Designer at Oracle

Vineet is a Principal Conversational Experience Designer at Oracle. In the podcast, we'll talk to Vineet about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases handled by an enterprise bot and the most appropriate modalities for those use cases, the importance of documenting to achieve consistency across stakeholders, and more.


Jess Thornhill

Jess Thornhill on Running Alexa’s Most Popular Games

With Jess Thornhill, Head of Games User Experience at Volley

In this podcast, we'll talk to Jess about designing voice games and creating award-winning Alexa skills and Google Assistant apps, digging into her knowledge ofin voice experiences creation that dates back to 2016, and analyzing the rise of speech technology in gaming.


Greg Bennett

Greg Bennett on Applying Linguistics to Conversation Design

With Greg Bennett, Lead User Experience Researcher at Salesforce

In this podcast, we'll talk to Greg Bennett from Salesforce abbout his experience in leveraging linguistics in conversational experiences.


Vittorio Banfi

Vittorio Banfi on Botsociety2 and Conversation Design Patterns

With Vittorio Banfi, Botsociety CEO and co-founder

In this podcast, we'll talk to Vittorio Banfi about the new Botsociety2, conversation design patterns and how to apply them to any type of conversational interface.


Alan Nichol

Alan Nichol on GPT-3, Rasa, and the future of bots

With Alan Nichol, Co-founder and CTO at Rasa

Alan Nichol is the co-founder and CTO of Rasa, the open-source conversational AI framework. We talked with Alan about a variety of conversational AI topics.


Nandini Stocker

Nandini Stocker on Voice and the Future of Conversational Commerce

With Nandini Stocker, Sr. Product Design Manager for Content, Engagement, Retention, and New Initiatives at Flipkart

Can one have a conversation with a country? In this podcast, we’ll talk to Nandini Stocker about the bold charter Flipkart has to enable hundreds of millions of users in India through voice and conversational commerce. We'll explore the challenges of building a conversational assistant platform at scale and how the future demands extending the current use of conversation design.


Questions? Wanna be interviewed on our next episode?

Drop us an email at info@botsociety.com

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