Questions, Bug reporting & Feature Requests

Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you may not be able to execute some actions.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

Recommended System Requirements
• training

2

2
Posts

90
Views

Hi there! Thanks for reaching out. Let me understand the issue a little bit better: Does this happen for every design you have on Botsociety? Or do you have a specific project that causes this?
Integration with third party APIs
• kirti.nit

2

2
Posts

88
Views

Hi there, we have our own API that you can call to achieve this, but as of right now we do not provide a Botsociety webhook. Could you tell me more about what you're trying to achieve so we can help you out?
managing intents
• Taapsi

2

2
Posts

102
Views

Hi there, in the current version of the build mode you cannot merge or delete intents, but we are working that in the next version! Since we're trying to understand issues that our users face on the Build mode, could you let me know why did you initially add more intents?
RASA Export is not possible anymore
• mel.walter

2

2
Posts

102
Views

Hello Mel, thanks for the question. We have released the RASA export for Slack again after working on a couple of fixes. While we were working on this, the RASA export has been available for all other platforms besides Slack and Google Hangouts. Since RASA does not support Slack directly, there might be some changes that you might need to make in the exported files, especially for the buttons. Hope this helps and thanks for the feedback!
Button options on prototypes
• fsarti

6

6
Posts

205
Views

@vittoriobanfi same thing as Kristina. I have lots of buttons on button cards and carousels that direct users to a webpage. It would be very important for me to be able to include the URLs in the JSON file that I want to export. Is this a difficult feature to add?
Utterances & Training
• jasonkoscho

1

1
Posts

58
Views

No one has replied
S

Is there a way to import designs back from Dialogflow?
• Sara

6

6
Posts

173
Views

Awesome! Let us know if you have other questions
Custom Designs
• jasonkoscho

3

3
Posts

169
Views

@Vittorio-Banfi said in Custom Designs: You can also enter custom CSS code that can be applied to your prototype to change any of its UI characteristics. This is still not documented, but if you tell me what is the final result you want to achieve (for example, sharing a screenshot), I can tell you which code you need to put. This is great! I will post something shortly. Thanks
Export To Dialogflow "Oops, something went wrong"
• willem.kodde

3

3
Posts

92
Views

Hey, we recently switched the Dialogflow integration to the new API version. We found some issues thanks to your report. We are going to release the fix later today or tomorrow at most. Thanks, Stefano
how then can i deploy it on whatsapp platform
• availagumbo

2

2
Posts

76
Views

Hi there! In order to deploy on Whatsapp, you need to request access to the Whatsapp Business API first. More info on the official Whatsapp website: https://www.whatsapp.com/business/api
Could someone help me?
• iris.calderon

2

2
Posts

80
Views

Hi Irisi! I think Monika got back to you late last week, let me know if it's not the case
Forms for user input
• ashkot09

2

2
Posts

65
Views

Hi Ashkot! Great question. Let me understand a little bit better: Which platform (e.g. Slack, Messenger) are you designing for?
Can I link the messages between the two flows?
• s.gupta

2

2
Posts

77
Views

Hi! Yes, you can link message between different intents. Switch to the message you would like to link, and at the end of the path you will find the button 'Link'. Click on it, and you will be able to select from the flowchart the message you would like to link to. More info on the documentation here: https://botsociety.io/documentation/paths/#linking-paths
Adding multiple participants to a Messenger thread
• shankarv1983

2

2
Posts

79
Views

Hi there! Thanks for the feedback. You can add multiple users in the channel 'Facebook Extension' but not in the Messenger chatbot yet. I'll investigate more and keep you posted!
Hyperlinks
• noemie.longavesn

1

1
Posts

67
Views

No one has replied
This topic is deleted!
• sarah_hamburg

1

1
Posts

2
Views

No one has replied
Flowchart View
• p.delorbe

1

1
Posts

25
Views

No one has replied
Feature Request: Adding an Image from a URL
• etienne.bolduc

3

3
Posts

141
Views

Stability and ownership first; if I use the URL I get from the design when I import it from the Botsociety API and integrate that directly into my bot, who is to say that you won't make a change to your infrastructure that will make this URL fall down? Also security; since some of this content is copyrighted, we prefer serving it from our own servers all the time. And since we already have the content and infrastructure, it does not make much sense to upload it just to get it back.
chart flow dialog tree export/view /download
• p.delorbe

3

3
Posts

37
Views

Hi there, my apologies for the delay! You can download a flow chart or dialog tree of your design by going to Flowchart view (third icon from the top right side of a design page). Once you're in Flowchart view, you can download a PDF copy by clicking the Save icon on the top left.
Exporting to Dialogflow keeps failing
export dialogflow • • christiaankoch66

2

2
Posts

49
Views

Hi Christiaan, my apologies for the delay! Thank you for bringing this up and sending details like the approach you took. We did notice that there was an issue with exporting designs with links to Dialogflow and have taken the appropriate steps to solve the issue. Feel free to try again and let me know how it works. If you are still having trouble with this, please send us the link to the design at info@botsociety.com I will look into the export and we will follow up with you shortly. All the best, Monika