Questions, Bug reporting & Feature Requests

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  More questions? Join our weekly webinar!
  • Vittorio Banfi  

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  Recommended System Requirements
  • training  

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  Hi there! Thanks for reaching out. Let me understand the issue a little bit better: Does this happen for every design you have on Botsociety? Or do you have a specific project that causes this?
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  managing intents
  • Taapsi  

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  Hi there, in the current version of the build mode you cannot merge or delete intents, but we are working that in the next version! Since we're trying to understand issues that our users face on the Build mode, could you let me know why did you initially add more intents?
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  RASA Export is not possible anymore
  • mel.walter  

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  Hello Mel, thanks for the question. We have released the RASA export for Slack again after working on a couple of fixes. While we were working on this, the RASA export has been available for all other platforms besides Slack and Google Hangouts. Since RASA does not support Slack directly, there might be some changes that you might need to make in the exported files, especially for the buttons. Hope this helps and thanks for the feedback!
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  Button options on prototypes
  • fsarti  

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  @vittoriobanfi same thing as Kristina. I have lots of buttons on button cards and carousels that direct users to a webpage. It would be very important for me to be able to include the URLs in the JSON file that I want to export. Is this a difficult feature to add?
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  Utterances & Training
  • jasonkoscho  

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  Is there a way to import designs back from Dialogflow?
  • Sara  

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  Awesome! Let us know if you have other questions
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  Custom Designs
  • jasonkoscho  

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  @Vittorio-Banfi said in Custom Designs: You can also enter custom CSS code that can be applied to your prototype to change any of its UI characteristics. This is still not documented, but if you tell me what is the final result you want to achieve (for example, sharing a screenshot), I can tell you which code you need to put. This is great! I will post something shortly. Thanks
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  Export To Dialogflow "Oops, something went wrong"
  • willem.kodde  

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  Hey, we recently switched the Dialogflow integration to the new API version. We found some issues thanks to your report. We are going to release the fix later today or tomorrow at most. Thanks, Stefano
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  how then can i deploy it on whatsapp platform
  • availagumbo  

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  Hi there! In order to deploy on Whatsapp, you need to request access to the Whatsapp Business API first. More info on the official Whatsapp website: https://www.whatsapp.com/business/api
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  Could someone help me?
  • iris.calderon  

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  Hi Irisi! I think Monika got back to you late last week, let me know if it's not the case
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  Forms for user input
  • ashkot09  

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  Hi Ashkot! Great question. Let me understand a little bit better: Which platform (e.g. Slack, Messenger) are you designing for?
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  Can I link the messages between the two flows?
  • s.gupta  

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  Hi! Yes, you can link message between different intents. Switch to the message you would like to link, and at the end of the path you will find the button 'Link'. Click on it, and you will be able to select from the flowchart the message you would like to link to. More info on the documentation here: https://botsociety.io/documentation/paths/#linking-paths
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  Adding multiple participants to a Messenger thread
  • shankarv1983  

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  Hi there! Thanks for the feedback. You can add multiple users in the channel 'Facebook Extension' but not in the Messenger chatbot yet. I'll investigate more and keep you posted!
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  Hyperlinks
  • noemie.longavesn  

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  Flowchart View
  • p.delorbe  

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  Feature Request: Adding an Image from a URL
  • etienne.bolduc  

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  Stability and ownership first; if I use the URL I get from the design when I import it from the Botsociety API and integrate that directly into my bot, who is to say that you won't make a change to your infrastructure that will make this URL fall down? Also security; since some of this content is copyrighted, we prefer serving it from our own servers all the time. And since we already have the content and infrastructure, it does not make much sense to upload it just to get it back.
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  Exporting to Dialogflow keeps failing
  export dialogflow • • christiaankoch66  

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  Hi Christiaan, my apologies for the delay! Thank you for bringing this up and sending details like the approach you took. We did notice that there was an issue with exporting designs with links to Dialogflow and have taken the appropriate steps to solve the issue. Feel free to try again and let me know how it works. If you are still having trouble with this, please send us the link to the design at info@botsociety.com I will look into the export and we will follow up with you shortly. All the best, Monika
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  Can I make my bot bring me data?
  • atdreyes  

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  Hi there, My apologies for the delay! As of right now this is not possible on our platform, since Botsociety is a design and prototyping tool and only uses what you insert into the platform. However, you can use the Import from CSV feature to prepopulate an already existing design. We are working on features similar to the one you mentioned, so we appreciate the feedback! Best, Monika
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  Connect to Dialogflow
  • ztassiem  

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  Hi there, Our sincere apologies for the delay, and thank you for bringing this to our attention! We have worked on the Dialogflow export in order to eliminate these issues. Have you recently tried exporting again? If yes and you are having trouble, please reach out directly to info@botsociety.io and send us the link to the design you are having difficulties with. Feel free to reach out with any other questions! Best, Monika