If you signed up on Botsociety prior to the 20th of June 2020:
- We ❤️ you
- We changed a lot of things. Here are some additional info
- If you have questions, please write us in chat or to firstname.lastname@example.org
1. What happened to my designs? Where did my designs go?
No need to worry, your designs are all still in your account. If you were not previously in a team, you can find your designs in the Drafts page. Any folders you had should also still be there. If you were in a team, all your team designs and the respective folders will be in the team page, which you can find in the left-hand-side panel. Inside the team page, you should see a project named “Files from Botsociety 1” - that is where your designs and folders are!
2. What happened to my team?
You are still part of your team, and now you can find the team on the left-hand-side panel. Note that now, it is possible to be a part of more than just one team. Design on!
3. Can I be in more than one team now?
Yes! Botsociety 1 was limited to having a user only in one team, but we’re lifting that requirement and users can now be in unlimited teams. You can be the owner of one team, and an editor with a seat on another team, etc.
4. Have the plans and their capabilities changed?
The plans and their capabilities have slightly changed: now, on the free plan, you can have unlimited designs with up to 30 messages in each. Users can have up to three projects in a free team. For more details, read this.
5. Why did you change my free plan?!
No worries, your new plan is actually better. We changed our plans and made them more open! Now exports are unlimited on the free plan. Also designs are unlimited on the free plan. Enjoy!
6. Have the prices of Botsociety plans changed?
No, the prices of Botsociety plans haven't changed!
7. What is a seat (previously called license)?
A seat is a license in a team, which gives you the capabilities of a professional or enterprise plan, depending on which one you hold. The seat you hold for one team applies to your Drafts, but not other teams you are in. Therefore, it’s important to keep in mind that seats are associated with the team through which they are purchased.
8. What is Drafts?
Drafts is your personal design space, where all the designs are private by default and are not shared with any teams you belong to. Previously, when you joined a team on Botsociety, any designs you had were added to the team, but we’ve added Drafts as a space for you to work on private designs.
9. Do I need a separate plan for the Draft page?
No, your plan on the Drafts space is the same as the plan you hold in a team. For example, if you have a professional seat on a team, the seat capabilities also apply to your Drafts, so you can use the Drafts with professional capabilities. If you do not hold any seats, then you are on the free plan on Drafts.
10. I’ve hit the free plan limit on my design in the Drafts. Can I upgrade my Drafts?
To upgrade your account to a professional plan, you should follow the Upgrade flow, which will ask you to create a team. If you want to upgrade just your account, you should still make a team, but you don’t have to invite others. A team simply is related to the seat you are buying, and you can use that upgraded seat in your Drafts or the team you make.
11. Can I move designs from Drafts?
Yes, you can move designs from Drafts into a team page. This will change the permissions in your design to match the default permissions of the team you are moving the draft to.
12. Who can see my Drafts?
Only you can see your drafts -- this is your personal design space. However, you are able to share designs from your drafts.
13. Why is my Drafts page empty? Where did my designs go?
Your Drafts page might be empty if you had previous designs that belonged to a team. Previously, any design you made while a part of a team, was a team design, while now, we are giving you the opportunity to have your own design space called Drafts. You are able to share and move your Drafts, but the drafts are private by default. If you were not on a team, but are on the professional plan, we’ve created a professional team for you, where you can see your designs. This team has a project named “Files from Botsociety 1,” where you can find your designs.
14. What is Recent?
Recent is the page where you can find all the designs you last interacted with. Recent simply congregates all the designs that you have worked on recently, as a way to improve your workflow. The designs in Recent can belong to your drafts, other Botsociety users, or different teams.
15. Why can’t I move/delete/duplicate a design in Recent?
Since Recent is simply a page which shows you the files you’ve last interacted with from Drafts and any team space you are in, as well as designs that were shared with you, it isn’t possible to duplicate, delete, or move designs from Recent. To do so, please go to the team or page where the designs live, and you should be able to do any action you want.
16. What are permissions or access levels?
Permissions or access levels are the settings which determine who has access to a design, project, or team, and the level of access that they have. Permissions can be determined on the team level, the project level, and the design level. The projects in a team inherit the permission settings of the team, and the designs in a project inherit the permission settings of the project; however, both of them can be changed.
17. What is a project?
A project is a folder with adjustable permission settings. This means that while projects inherit the permission settings of the team they are in, you can change and add new permission settings to a project, without having to do so on the team level or design level. Project permission settings will apply to all the designs that are in a project. We added projects to add more flexibility to teams designing on Botsociety.
18. What happens if I move a project/folder/design?
If you move a project, folder, or a design to another space which has different permission settings by default, the previous members might lose access to it, if they aren’t in the new team.
19. What is the Default Project?
The Default Project you can see is a project that we add automatically to your account to demonstrate the new features that we’ve added - both outside and inside the design. Inside the project, you can find the Default Design, which is a design in our generic preset. Open it to explore the new Botsociety design experience!
20. What is a preset?
A preset is a platform that you can design for. The preset is the set of settings that include the UI of a conversational platform, message types, and more.
21. The new design canvas is like a flowchart. Why?
The flowchart tool was one of the most used features of Botsociety 1. With that in mind, we took your requests into consideration when we were building Botsociety 2, and we decided to show the new design canvas as a flowchart view, so that you can see the connections between paths easier. You can add new paths, drag and drop them to move them, and grow the design as much as you can -- the canvas is never ending.
22. I used to design on Messenger, but the new one looks different. Where can I find my old platform?
To find the platforms we’ve had on Botsociety so far, you can choose one of the Legacy Platforms when creating a new design.
23. What are Legacy Platforms?
As you might have noticed, Botsociety has gotten a revamp of not only the teams page, but the design page as well. However, we know that until now you’ve been designing in a different interface, so we want to make that transition easy for you. Legacy Platforms are the platforms you were previously using. While most of the platforms are available as presets in the new UI now, we’ve kept the legacy platforms in case you still want to design in the interface you were using before.
24. Who is in my team?
If you were previously on a team, the same team members are in your team now. You can see team details in the Members panel in the team page, or on the right-hand-side panel once you click on the team.
25. Where are my team settings?
Your team settings can now be found under the Settings tab in the team page. You can get here by clicking on the team in the left-hand-side panel, then clicking on Settings in the header.
26. How can I control how many seats (previously licenses) are in my team?
If you are the team owner, you can control how many seats are in your team by going to the team page, and clicking on the ‘Members’ tab on the header. Then, you can adjust seats by clicking upgrade or going to the admin dashboard found in the ‘Settings’ tab.
27. Where are my personal settings?
Your account settings can be found by clicking on your name in the top left. Here, you can control details like your name, avatar, email address, and more.
To find documentation for Botsociety 1 (Legacy), find the Legacy chapter on the outline to the right.