Careers at Botsociety

We are building the future of interface design. Join us!

Careers > Customer Success Specialist

About us

Botsociety empowers creatives worldwide in designing voice and chat experiences. Our users have designed 2M+ messages on our platform, working on their next voice or chat interface project. We aim to be the next Adobe. Our clients include Google, Microsoft, Genentech, Accenture, Air France, and many more. We raised a seed round from Google and 500Startups.
We have offices in San Francisco, CA, and Milan, Italy.
By joining our team, you will help shape the creative suite of the future.

The role

You will be joining our growing Sales team to help build our Customer Success function. Our customers are design teams from enterprise companies in many different verticals. You will be in charge of making sure that they all are successfully designing the next generation of conversational interfaces. Given the company expertise in the field of conversation design, expect to learn a lot from our training sessions.
This role comes with a lot of ownership and allows you to have an incredibly large impact on our organization’s most important efforts. You act as a constant advocate of customer needs, roadblocks, and projects. You will be working closely with the Account Manager and the CEO on our biggest accounts.

Responsibilities

  • Consult different design teams on how to make the best use of our conversation design suite
  • Articulate and illustrate conversation design best practices
  • Expand our accounts into new team and functions
  • Be willing to own the successes or failures of your work and proactively work to iterate and improve.
  • Obsess and understand that the details are not really details, they are the foundation of your contributions.

Requirements

  • You’re a self-starter with the passion to actively seek new approaches.
  • You understand the nuances inherent in your work and how to help customers comprehend and use a new product in a new category.
  • You are capable of articulating and advocating for your point of view.
  • You possess an acute inclination toward the difference between a good and bad experience for our users.
  • You work towards the best possible solution, not just the easiest one.
  • You’re an excellent communicator. Whether writing for a new feature or presenting your work to the team, it’s simply part of the process for you.
  • You hold a Bachelor’s degree or equivalent experience.

Bonus points if

  • You have experience with conversational interfaces
  • You have experience with customer-facing roles

What we offer

  • Competitive salary
  • Full health, dental and vision benefits
  • Commuting benefits
  • Flexible office hours
  • The possibility of participating in our option pool

Perks

  • Free coffee and breakfast bars
  • Free draft beer after 3pm
  • Laptop of your choosing
  • Work from Italy up to 2 / 3 weeks a year, if you would like to

Botsociety is an equal opportunity employer. We are a diverse group of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse Botsociety. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About

Botsociety is a solution to design conversational interfaces, like chatbots or voice assistants. Our investors include Google, 500 Startups, R301 and RancilioCube

We are based in San FranciscoUS Flag

We care about

We don't care about

  • Business hours
  • How you dress
  • Hierarchy

Interested?