Conversation Design Guide
We are preparing a comprehensive guide about conversation design. Learn the design process behind amazing chatbots and voice experiences.
We are preparing a comprehensive guide about conversation design. Learn the design process behind amazing chatbots and voice experiences.
Identifying the use case is the single most critical decision that you will do in the design. The use case is usually something very specific. It’s not like:
‘Customer support bot’
It’s more like
‘IT customer support bot that answers to employees about their questions about our conferencing products’
Future chapters will include: