Conversation Design Guide Cover

Conversation Design Guide

We are preparing a comprehensive guide about conversation design. Learn the design process behind amazing chatbots and voice experiences.


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Chapter 1
Identify the use case

Identifying the use case is the single most critical decision that you will do in the design. The use case is usually something very specific. It’s not like:
‘Customer support bot’
It’s more like
‘IT customer support bot that answers to employees about their questions about our conferencing products’

Conversation Design Guide First chapter

We are just getting started

Future chapters will include:

  1. Design and validate the happy path
  2. Define the bot bot persona
  3. Design secondary paths
And more



We are Botsociety. We are building the conversation design suite.
We think the A.I. revolution needs more creative people involved.
You can try it for free here.