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Tag: Conversational UX

A conversational UX may be difficult to imagine, design and craft. All of our post on this topic are aggregated here: principles, best practices, interviews and more.

LINE chat bot
Ideas

Everything you Need to Know to Create a LINE Bot

LINE is a fast-growing messaging app from Japan with about 84 million monthly active users in its home country and over 187 million worldwide. It has grown into the second-largest social networking and messaging app Read more…

By Victoria, 1 month ago December 17, 2020
How to Use the Keyboard Shortcuts Feature on Botsociety
Tutorials

How to Use Keyboard Shortcuts to Make a Design

You can now use keyboard shortcuts on Botsociety to design faster and more efficiently. Make a new path, add messages, switch from bot to user, add utterances, and more – all at the click of Read more…

By Victoria, 2 months ago November 25, 2020
How to Use the Keyboard Shortcuts Feature on Botsociety
Tutorials

How to Use Animations Feature on Botsociety

There’s a new useful update in Botsociety: Animations. We added them in the official presets: SMS, WhatsApp, Apple Business Chat and Facebook Messenger. Do you want to know what they are and how to use Read more…

By Victoria, 3 months ago October 29, 2020
How to Use the Keyboard Shortcuts Feature on Botsociety
Tutorials

How to add messages with buttons on Botsociety

When we design a conversation we think about different paths and branches that the conversation may follow. While we used to automatically create these paths from messages with buttons, you can now choose how your Read more…

By Victoria, 3 months ago October 29, 2020
How to Use the Keyboard Shortcuts Feature on Botsociety
Tutorials

How to Use Markup and Hyperlinks on Botsociety

Customize your bot and user messages with the new markup feature. You can transform the text into bold, italic or underlined. This works for both words and phrases, and the best part is that the Read more…

By Victoria, 3 months ago October 9, 2020
Cellphone IVR-design
Ideas

What is IVR design and how can you apply it?

Bots are not only for graphic channels. When you call a company and listen a machine giving you options before being transferred to an actual person, that’s an IVR bot. IVR design helps us create Read more…

By Victoria, 3 months ago October 6, 2020
Interviews

Vineet Mishra on Managing Scale in Conversation Design – The Conversation Design Podcast 4

In this episode, we interviewed Vineet Mishra, Principal Conversational Experience Designer at Oracle. We asked Vineet about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases Read more…

By Vittorio Banfi, 10 months ago March 20, 2020
Ideas

The Emergence of the Conversational Architect

When you hear the word architect what comes to mind? You probably think of a busy construction site bustling with workers. The site is full of building blocks and bricks and the crew is working Read more…

By Bianca Nieves, 1 year ago September 2, 2019
Ideas

What Is the Cooperative Principle? Is It Relevant to Conversation?

When the bots you create can support the natural flow of conversations, they can help you enhance the experiences users have. But improving conversational design often requires following a few best practices to simplify the Read more…

By Bianca Nieves, 2 years ago April 17, 2019
UX Best Practices
Ideas

UX Best Practices to Enhance Conversational Design

When it comes to crafting an exceptional experience, UX best practices are essential. UX best practices are those effective procedures designed to enhance UX design, and it’s important to put into action. Creating an exceptional Read more…

By Gabriela Lean, 2 years ago January 31, 2019

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