A conversational UX may be difficult to imagine, design and craft. All of our post on this topic are aggregated here: principles, best practices, interviews and more.
LINE is a fast-growing messaging app from Japan with about 84 million monthly active users in its home country and over 187 million worldwide. It has grown into the second-largest social networking and messaging app Read more…
You can now use keyboard shortcuts on Botsociety to design faster and more efficiently. Make a new path, add messages, switch from bot to user, add utterances, and more – all at the click of Read more…
There’s a new useful update in Botsociety: Animations. We added them in the official presets: SMS, WhatsApp, Apple Business Chat and Facebook Messenger. Do you want to know what they are and how to use Read more…
When we design a conversation we think about different paths and branches that the conversation may follow. While we used to automatically create these paths from messages with buttons, you can now choose how your Read more…
Customize your bot and user messages with the new markup feature. You can transform the text into bold, italic or underlined. This works for both words and phrases, and the best part is that the Read more…
Bots are not only for graphic channels. When you call a company and listen a machine giving you options before being transferred to an actual person, that’s an IVR bot. IVR design helps us create Read more…
In this episode, we interviewed Vineet Mishra, Principal Conversational Experience Designer at Oracle. We asked Vineet about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases Read more…
When you hear the word architect what comes to mind? You probably think of a busy construction site bustling with workers. The site is full of building blocks and bricks and the crew is working Read more…
When the bots you create can support the natural flow of conversations, they can help you enhance the experiences users have. But improving conversational design often requires following a few best practices to simplify the Read more…
When it comes to crafting an exceptional experience, UX best practices are essential. UX best practices are those effective procedures designed to enhance UX design, and it’s important to put into action. Creating an exceptional Read more…
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