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Ideas

A collection of our posts about chatbot best practice, voice interfaces design principles and more. We are very opinionated and very passionate. We also like to interview smart people in the space or have them guest blog for us. Hopefully, you will find this interesting.

Ideas

Chat Design: Everything You Need to Know

Chat design is one of those things that may not become important until you’re having a conversation with someone that is not real. It’s happened to many of us. We log online hoping to chat Read more…

By Bianca Nieves, 1 year ago September 2, 2019
chatbot developer
Ideas

Exploring VUI Design: The Basics and Getting Started

A VUI or Voice User Interface is an interface that allows users to interact using audio and sound to make selections. Exciting right? You’ve probably interacted with popular voice assistants like Apple’s Siri or Amazon’s Read more…

By Bianca Nieves, 1 year ago September 2, 2019
Ideas

Designing for Conversational Commerce

Conversational commerce is here. And well, it’s pretty fun. Conversational commerce refers to the way customers and companies are making use of the advancements in Conversational AI and applying them to shopping. Conversational commerce makes Read more…

By Bianca Nieves, 1 year ago August 26, 2019
Ideas

Building Institutional Support For Chat and Voice

So you’ve identified a problem you think a chatbot or voice-based product could solve. Now how do you get others on board so you can get things rolling? The first step is pretty un-revolutionary: you’ve Read more…

By Bianca Nieves, 1 year ago August 26, 2019
How to create a bot: A step by step guide
Ideas

Voice Prototyping: Is It Really Necessary?

Prototyping has been around for ages. The world’s first telescope? Crafted from a prototype. Every vehicle, design, sound, or completed project began as some sort of prototype. A very rough abstraction of the final project. Read more…

By Bianca Nieves, 1 year ago August 26, 2019
Ideas

The Rise of Conversational AI and Why It Matters

Conversation is inviting. It’s comforting. It adds context, personality, and emotion to the way we communicate. Without conversation, all we have is sound. Sounds is great, but sound alone is not transactional. Conversational AI makes Read more…

By Bianca Nieves, 1 year ago August 26, 2019
Ideas

Defining Your Organization’s Ideal Bot Persona

So you’ve decided your organization could use a bot. Great! Knowing you’d benefit from a bot to perform a set of tasks is the perfect start — kind of parallel to opening up a job Read more…

By Bianca Nieves, 2 years ago June 19, 2019
Ideas

How to Approach Voice Design Like a Pro

When designing for voice, it may be tempting to think many of the same old UX rules apply. In reality, designing for voice is completely different from designing other digital products. You need to understand Read more…

By Bianca Nieves, 2 years ago June 5, 2019
Ideas

Crafting an Engaging Sample Dialogue to Optimize Conversation Design

If you want Alexa to help you find a restaurant’s business hours or a list of fun places to visit in San Francisco, then you’ll need more than a one-word answer to get the information Read more…

By Bianca Nieves, 2 years ago April 30, 2019
Ideas

Talking to Computers: Reimagining The Way We Interact With VUI

The following article was adapted from the thesis work of Jennifer Spatz. Jen is a Master of Industrial Design from Rhode Island School of Design. For more on her ideas, process, and final deliverables check Read more…

By Bianca Nieves, 2 years ago April 24, 2019

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