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Author: Bianca Nieves

Digital Marketing Manager at Botsociety
Ideas

Why WhatsApp’s Design Makes It Such A Powerhouse For Chatbots

WhatsApp design sensibilities make it such a lucrative interface. It’s adaptable, lightweight, simple to use, intuitive and makes speed its underlying ethos—precisely the type of attributes consumers salivate over. By all measures, WhatsApp rules as Read more…

By Bianca Nieves, 2 years ago October 7, 2019
Ideas

A Beginners Guide to Chatbot UI Design

Any traveler, translator, or coder can tell you that the importance of language. Ideas, information, and systems are communicated with language unique to the users involved. Chatbots are no different, and the language your chatbot Read more…

By Bianca Nieves, 2 years ago October 7, 2019
Ideas

The Emergence of the Conversational Architect

When you hear the word architect what comes to mind? You probably think of a busy construction site bustling with workers. The site is full of building blocks and bricks and the crew is working Read more…

By Bianca Nieves, 2 years ago September 2, 2019
Ideas

Chat Design: Everything You Need to Know

Chat design is one of those things that may not become important until you’re having a conversation with someone that is not real. It’s happened to many of us. We log online hoping to chat Read more…

By Bianca Nieves, 2 years ago September 2, 2019
chatbot developer
Ideas

Exploring VUI Design: The Basics and Getting Started

A VUI or Voice User Interface is an interface that allows users to interact using audio and sound to make selections. Exciting right? You’ve probably interacted with popular voice assistants like Apple’s Siri or Amazon’s Read more…

By Bianca Nieves, 2 years ago September 2, 2019
Ideas

Designing for Conversational Commerce

Conversational commerce is here. And well, it’s pretty fun. Conversational commerce refers to the way customers and companies are making use of the advancements in Conversational AI and applying them to shopping. Conversational commerce makes Read more…

By Bianca Nieves, 2 years ago August 26, 2019
Ideas

Building Institutional Support For Chat and Voice

So you’ve identified a problem you think a chatbot or voice-based product could solve. Now how do you get others on board so you can get things rolling? The first step is pretty un-revolutionary: you’ve Read more…

By Bianca Nieves, 2 years ago August 26, 2019
How to create a bot: A step by step guide
Ideas

Voice Prototyping: Is It Really Necessary?

Prototyping has been around for ages. The world’s first telescope? Crafted from a prototype. Every vehicle, design, sound, or completed project began as some sort of prototype. A very rough abstraction of the final project. Read more…

By Bianca Nieves, 2 years ago August 26, 2019
Ideas

The Rise of Conversational AI and Why It Matters

Conversation is inviting. It’s comforting. It adds context, personality, and emotion to the way we communicate. Without conversation, all we have is sound. Sounds is great, but sound alone is not transactional. Conversational AI makes Read more…

By Bianca Nieves, 2 years ago August 26, 2019
Ideas

Defining Your Organization’s Ideal Bot Persona

So you’ve decided your organization could use a bot. Great! Knowing you’d benefit from a bot to perform a set of tasks is the perfect start — kind of parallel to opening up a job Read more…

By Bianca Nieves, 2 years ago June 19, 2019

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