In this episode, we interviewed Greg Bennett, Conversation Design Lead at Salesforce.

We talked to Greg about Applying Linguistics to Conversation Design, understanding the connection that makes user experience inextricably linked to language and cultures, and how to build empathy with users through ethnography and linguistics.

Listen to this episode of The Conversation Design Podcast by Botsociety now on your favorite platform and don’t forget to subscribe and leave a review!


 Listen on Google Play Music.                 listen on Spotify