The future of interaction is directed by voice and voice interaction is what is driving the future. When you speak to your smartphone or remote control and it recognizes and acts upon your command, you’re engaging in a voice interaction. Voice interaction is an activity of users speaking to the devices that understand and do what they ask.
These interactions are prevalent in consumer products and are catching in popularity among businesses, too.
But if you want to increase engagement with your chatbots or voice assistants, you have to focus on creating voice interactions that enhance the user experience. So, it’s important to understand the fundamentals of voice interactions and have a good understanding of natural communication. Here are some important factors to consider:
Why Voice interactions are Important
Voice interactions are important for increasing productivity and efficiency in the home and office alike. In fact, voice interaction is taking place in the homes of consumers and in businesses across the world. It happens when you ask your Apple TV remote to launch a TV app. Voice interaction also takes place when you ask your Google Home Smart Speaker and Home Assistant to give you the weather for the day or a rundown of the news.
Voice interaction is even happening when marketers ask their Alexa-enabled devices to schedule social media posts or when field technicians ask their smartphones to rundown their stats for completed service calls for the day. Without properly getting down syntax, idioms and other important components of human communication, voice interaction would be challenging and hamper the user experience.
Designing for Voice Interaction
If you want to take the user experience to the next level, you have to do more than simply add voice to your app. You have to think about the basics of voice interaction and how you can use them to enhance your chatbot or voice assistant design. You can design these interactions on your own for free with Botsociety. Here are a few tips to design for voice interaction:
- Set expectations up front. At the bare minimum, people expect that the voice assistants or chatbots they use will understand and do what they need. So, it’s important to let users know what they can do with your voice assistant or chatbot. This helps them get the right expectations on your voice assistant or chatbot from the start.
- Think brevity. When it comes to designing voice interactions that enhance the user experience, keep it brief. You don’t want to give users too many options for interactions. Consider limiting voice interaction options to three or four options. This helps keep information simple and understandable for users. You can also provide the option for more options as a choice for users to select.
- Test before you deploy. Before putting any final product out on the market, it’s always a good idea to test the voice interaction between users and your voice assistants. You can use prototyping tools like Botsociety to preview your chatbot or voice assistant. This gives you a way to finetune any issues that your voice assistant may have.
Creating voice interactions that enhance the user experience requires considering the natural flow of conversation, your users’ needs and your voice assistant’s or chatbot’s capabilities. Just remember to keep voice interaction principles in mind as you design your voice assistant or chatbot, and you’ll be on your way to creating a functional application your audience can love. When you’re ready to design a high-fidelity prototype to test out voice interaction, take advantage of Botsociety‘s prototyping tools to improve the experience.
Also published on Medium.