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In this episode, we interviewed Thiago Marafon, CTO of Youper, an emotional health assistant powered by AI. We asked Thiago about designing conversations for emotional and mental health, the rise of AI in health, and Read more…
While our development team is busy with an ambitious, future release, we added a small but (hopefully) important improvement: dark mode. Designing a conversation late at night? Fear no more. Botsociety will automatically adjust if Read more…
In this episode, we interview Lisa Takehana about how to design voice-powered games for the Google Assistant. We asked Lisa to describe to us her creative process, her background, and her experience. We also took questions Read more…
New Platform: Apple Business Chat Get closer to your customers through Apple’s official platform for business to customer communications. Leverage Apple’s efforts to bring customers closer with brands and establish brand accessibility with the new Read more…
Any traveler, translator, or coder can tell you that the importance of language. Ideas, information, and systems are communicated with language unique to the users involved. Chatbots are no different, and the language your chatbot Read more…
When you hear the word architect what comes to mind? You probably think of a busy construction site bustling with workers. The site is full of building blocks and bricks and the crew is working Read more…
Chat design is one of those things that may not become important until you’re having a conversation with someone that is not real. It’s happened to many of us. We log online hoping to chat Read more…
A VUI or Voice User Interface is an interface that allows users to interact using audio and sound to make selections. Exciting right? You’ve probably interacted with popular voice assistants like Apple’s Siri or Amazon’s Read more…
Conversational commerce is here. And well, it’s pretty fun. Conversational commerce refers to the way customers and companies are making use of the advancements in Conversational AI and applying them to shopping. Conversational commerce makes Read more…
So you’ve identified a problem you think a chatbot or voice-based product could solve. Now how do you get others on board so you can get things rolling? The first step is pretty un-revolutionary: you’ve Read more…
Prototyping has been around for ages. The world’s first telescope? Crafted from a prototype. Every vehicle, design, sound, or completed project began as some sort of prototype. A very rough abstraction of the final project. Read more…
Conversation is inviting. It’s comforting. It adds context, personality, and emotion to the way we communicate. Without conversation, all we have is sound. Sounds is great, but sound alone is not transactional. Conversational AI makes Read more…
At Botsociety, we’ve been working hard to add new chat platforms that you have requested. This platform is one that we’ve all used the longest and hold dearest – SMS/MMS! So you’ve noticed an increase Read more…
So you’ve decided your organization could use a bot. Great! Knowing you’d benefit from a bot to perform a set of tasks is the perfect start — kind of parallel to opening up a job Read more…
When designing for voice, it may be tempting to think many of the same old UX rules apply. In reality, designing for voice is completely different from designing other digital products. You need to understand Read more…
If you want Alexa to help you find a restaurant’s business hours or a list of fun places to visit in San Francisco, then you’ll need more than a one-word answer to get the information Read more…
The following article was adapted from the thesis work of Jennifer Spatz. Jen is a Master of Industrial Design from Rhode Island School of Design. For more on her ideas, process, and final deliverables check Read more…
Throughout Pakistan, there is a stunning lack of resources for women regarding their reproductive health, human rights, and education. Thankfully, the Pakistani startup Aurat Raaj is using chatbots and conversation design to help lessen this Read more…
When the bots you create can support the natural flow of conversations, they can help you enhance the experiences users have. But improving conversational design often requires following a few best practices to simplify the Read more…
At Botsociety, we are always eager to listen to feedback from our users. Why? Because you help us create all the features UX and conversational designers dream about. This month, we’re releasing a few more. Read more…
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